The security of your personal information is our top priority. Find out everything about how dh999 collects, stores, and protects your data on this page.
From the moment you open an account at dh999 to every transaction you make, we collect certain information to keep your experience secure and seamless. This is always done for specific purposes and with your consent.
Under our privacy policy, we collect only the information essential to operating the platform. We never ask for unnecessary or excessive personal data.
Information collected at registration:
Automatically Collected Information:
We never store your full bank card number or PIN. Payment information is processed exclusively through certified payment gateways.
Dh999 uses your personal information only for the purposes listed below. Using your data for any unauthorized purpose is a direct violation of our privacy policy, and we strictly prohibit it.
| Purpose | Data Used | Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile number | Contractual Requirement |
| Identity Verification (KYC) | NID, Date of Birth | Legal Obligations |
| Transaction Processing | Payment Information | Contractual Requirement |
| Fraud Prevention | IP & Device Information | Legitimate Interest |
| Customer Service Improvement | Session logs, feedback | Legitimate Interest |
| Sending Promotional Offers | Email, Mobile | Your Consent |
You can opt out of marketing emails or SMS at any time. This can be done through your account settings or by contacting our support team.
Dh999 uses cookies to improve your experience on the website. Cookies are small text files stored in your browser that help remember your preferences on future visits.
Types of cookies we use:
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.
Dh999 never sells your personal information. However, in certain situations, data may be shared with trusted third parties — always to maintain the quality of service we provide you.
Before sharing any information with third parties, we ensure they adhere to the same standards of privacy and data protection that we uphold.
Dh999 follows the highest industry standards to protect your data. Our security infrastructure is built to international specifications, safeguarding every piece of your information from unauthorized access.
That said, no system on the internet is 100% secure. We strongly recommend always using a strong password and never sharing your login credentials with anyone.
As a dh999 user, you have several important rights over your personal information. We respect these rights and make it easy for you to exercise them.
You may request to see what information we hold about you. We will respond within 30 days.
If any of your information is incorrect, you may request a correction. We will update it promptly.
After closing your account, you may request deletion of your data, except where retention is required by law.
You may request that the use of your data be restricted under certain circumstances.
You may request a copy of your information in a structured format.
Consent given for marketing or optional processing may be withdrawn at any time.
Dh999 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors. Age is verified at registration, and additional identity verification may be requested in suspicious cases.
If we become aware that personal data has been inadvertently collected from anyone under the age of 18, we will immediately delete that information and close the associated account.
If your child has accidentally created an account, please contact our support team immediately. We will act quickly and delete all associated information.
Dh999 does not retain your data longer than necessary. All information is kept while your account remains active. After closure, certain data is retained for a legally required period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulations |
| KYC Documents | 5 years | AML Regulations |
| Cookies & Log Data | 12 months | Analytics Purpose |
| Marketing Consent | Until consent is withdrawn | Your Preferences |
Dh999 may update this privacy policy from time to time. Changes in regulations, new services, or technical improvements may prompt revisions to this policy.
Before any significant changes take effect, we will notify you via your registered email or through a notice on the site's homepage. Continued use of the site after such changes will be taken as your acceptance of the updated policy.
This privacy policy was last updated in January 2026. To request a previous version, please reach out to our support team.
For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection team directly. We typically respond within 3 business days.
Dh999 is more than a gaming platform — it's a guardian of your trust and privacy.
Every piece of your data is protected with 256-bit SSL encryption. Bank-level security measures ensure your information stays completely private.
Our identity verification process is fast and secure. Your documents are used solely for verification purposes and are stored in encrypted form afterwards.
All payment methods, including bKash and Nagad, comply with international security standards. Your financial information is never stored on our servers.
Your personal information is never sold to third parties. Our business model does not depend on your privacy.
Independent security experts audit our systems annually, and any vulnerabilities identified are addressed immediately.
Our expert support team is available 7 days a week for any privacy-related concerns.
Your privacy and security are fully protected at dh999. Open an account today and enjoy gaming with complete peace of mind.
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